t1airevolution.com — live landing for AIRevolution
AI REVOLUTION
IS HERE!
Software Tier 1 Support, Reimagined
We level up your Tier 1 Support!
AIRevolution is an AI-powered first-line support service. You load your own documentation and screenshots, then paste a customer’s email into the agent. It searches what you’ve provided and drafts a resolution. The flow escalates when the answer is not in the knowledge base. The product is designed to level up traditional Tier 1 agents into AI Tier 2 agents. They spend less time on lookup and rote steps, and more time on judgment, quality checks, and the cases that still need a human. The model takes the first pass on triage and procedure, so your team can coach, review, and own the hard escalations.
What you can add
- PDFs and admin guides (text is extracted and chunked for search)
- Pasted procedures and step-by-step notes
- Screenshots of major Software pages, with captions so the AI can reference them
Services & positioning
AI first response
A ticket or a pasted email is matched to your knowledge. Claude then drafts a reply with clear status lines for auto-resolved, review, or escalation. Your Tier 1 team graduates into review and follow-up, not retyping the same fix all day. That is the path from Tier 1 handling to AI Tier 2 coverage.
Your expertise, scaled
The assistant is built to reflect your runbooks, not generic web answers, so every answer stays aligned with how you support Software. Agents step up to verify, improve, and own the next tier of questions.
Audit trail
Tickets in the portal store what the model tried, retrieval hit counts, and final disposition for compliance and coaching.
How it works
- Upload Software documentation, manuals, and labeled screenshots in Knowledge base.
- Open AI Revolution and level up your support agent. Use Support agent to paste customer messages, log tickets, and work through AI-suggested answers as you grow from Tier 1 work into AI Tier 2 style coverage.
- Review the draft, send it to the customer, or use the Ticket portal so your team has a clear audit trail.
Estimated pricing
Mid-size Software shops in legal, insurance, and financial services pay less than a full support bench and move faster than a blind ticket queue.
Contact & onboarding
We walk through your volume, knowledge sources, and how you want to roll out. Open the page for who to call, what we set up, and what happens when new customers go live.
Knowledge base
Add Software materials so retrieval-augmented answers stay on your approved content.
Document upload
Paste text
Add runbooks by pasting text (same API as file upload). You can paste screenshots straight into the content box.
Indexed knowledge
T1 AI Support Agent
Knowledge-backed resolutions
Paste a customer email or paraphrase their issue — you can paste screenshots inline (Win+Shift+S, email images,
or drag from clipboard). The T1 AI Support Agent reads visible error text in those images, retrieves matching
chunks from your knowledge base, then uses Claude to draft a reply with a clear status: resolved, needs review,
or escalate.
Configure ANTHROPIC_API_KEY on the server for full AI; without it, you still see
retrieved context and guidance.
Try a sample prompt
Inquiry
Response
Ticket portal
Prototype dashboard: in-memory for this app (reset when the server restarts). Hook to your database when you go live.
New ticket
Open & recent
Contact & onboarding
Reach out to talk about your team, your Software stack, and how you want Tier 1 staff to level up with AI Tier 2 style workflows. We will align on scope, then schedule onboarding and technical setup.
How we configure onboarding
First we have a working session on your use case, ticket volume, and the documentation you can share. You tell us which products and environments you support and how you want your agents to work with the assistant.
When you bring on a new end customer, we work with you to stand up the right knowledge, access, and model settings. That includes wiring secure API access, loading or refreshing your runbooks and screenshots, and tuning the Support agent and Ticket portal so your team is not left to figure it out alone.
After go-live, we help you keep the knowledge base current and your people comfortable editing AI drafts, so the shift from basic Tier 1 to AI Tier 2 work sticks for the long run.
Roadmap
Phases for AIRevolution are marketing site, brain, client portal, diagnostics, and go to market, so you and your stakeholders can share the same picture.
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Phase 1, Foundation (weeks 1 to 2)
AIRevolution marketing site, hero, services, pricing, how it works, and contact. Credibility is rooted in Software expertise. You are here on the product tab. -
Phase 2, The brain (weeks 2 to 4)
Full knowledge base and agent, including docs, screenshots, and guides. A ticket is matched to your store, RAG with Claude provides answers, and unknown cases can escalate. This build already includes ingest, retrieval, and Claude wiring for your server key. -
Phase 3, Client portal (weeks 3 to 5)
Clients submit issues and see auto-resolved, in review, or escalated, plus a full AI audit. The prototype ticket list and audit live under Ticket portal. -
Phase 4, Diagnostics (weeks 4 to 6)
Scan uses user-uploaded screenshots of their instance, then vision and cross-check against known issues. Later, lightweight live page scanning. -
Phase 5, Go to market
We target mid-size Software customers, pitch speed and cost versus traditional support, and a pricing band starting at $500 per month.
What we need to make Software answers accurate
- PDFs, admin manuals, and official or internal guides
- Screens of every major page, settings area, and common error state
- Step-by-step runbooks and top recurring user complaints